Terms & Condition
General International Terms & Conditions for quality:
During visual inspection of the material at Customs, if you find any deviation in the quality as per quality ordered, please inform us immediately. We will talk to our supplier and act according to the supplier’s request. If the buyer observes that there will be quality problems in the material, after discussions with the supplier, the buyer should either unload the center at his yard/factory and segregate the material and send us the report, In case the quality problem is critical, we can be present during segregation of the material. If a supplier wants to go in for a third-party inspection, the buyer has to organize a third-party inspection at their cost and has to send us the report. Based on the report, the supplier, Indenter, and Buyer will amicably settle the issue. Dilli Wala is a leading Indenting Company dealing in Ferrous and Non-Ferrous Metals, Ferrous and Non-Ferrous Scrap, Aluminum Alloys, Ferro Alloys.
As soon as the center is cleared from customs, weigh it in customs itself, if possible. During transit from Customs to the destination, weigh it at 2-3 different computerized weigh scales. In case you find any shortage (more than 1% weight tolerance allowed), please call us immediately and do not open/tamper with the container seal. Please wait for further instructions from our side. We will discuss with the supplier and either personally inspect the container or the buyer has to appoint a Third-party inspection agency to check the weight at their cost. The cost finally will be borne by the loser or amicably settled.
Please note that whenever there are quality complaints, the matter cannot be solved within hours or days. As per our experience, it normally takes more than 7-21 working days to settle the problem. This time duration may exceed depends upon the gravity of the matter and the proceeds of the claim. Please note that the Supplier is interested to settle any claims arising out of his material, as the supplier wants to have a reputed name in the market and wants to continue the business with existing buyers. As an Indenter, we are always there to see that the buyer’s genuine claims are settled amicably and the buyer is satisfied with the efforts of Indenter. If we do not give service to buyers, they are not going to revert back with further orders.